Categories
Lodge
1 Where exactly are you located?
We are located on Mamucha Road, Kisongo, just 15 minutes from Arusha Airport, and near Braeburn International School.
2 Do you accommodate families or groups?
Yes. We have family suites and multiple room options suitable for families and small groups.
3 What are your check-in and check-out times?
-
Check-in: From 1:00 PM
-
Check-out: By 11:00 AM
Early check-in or late check-out may be available on request, subject to availability.
4 Are your rooms self-contained?
Yes. All of our rooms are fully self-contained, featuring private bathrooms, clean bedding, and essential amenities.
5 Do you provide daily housekeeping?
Yes, we offer daily room cleaning and fresh towels upon request.
6 Is there secure parking?
Yes. We offer free, secure parking within our gated compound for all guests.
Payment
1 What if I cancel my booking? Do I get a refund?
Cancellation policies vary depending on how and when you book. Please call us for details on cancellation or refund eligibility.
2 Can I pay using mobile money before arrival?
Yes, you can prepay using M-Pesa, Tigo Pesa, or Airtel Money. Please call ahead for payment instructions and confirmation.
3 What forms of payment do you accept?
-
Cash (Tanzanian Shillings preferred)
-
Mobile Money (M-Pesa, Tigo Pesa, Airtel Money)
-
Credit/Debit Cards (Visa, MasterCard – subject to network availability)
4 Do I need to pay in advance?
A deposit may be requested during peak seasons or group bookings. Otherwise, you can pay upon check-in or check-out.
Restaurant
1 What forms of payment are accepted at the restaurant?
We accept cash, mobile money (M-Pesa, Tigo Pesa, Airtel Money), and major cards.
2 Do you have a menu I can view?
Yes. Our daily menu is available at the reception and in the dining area. We also offer specials depending on the day and seasonal ingredients. View Menu
3 What are your restaurant hours?
-
Breakfast: 7:00 AM – 10:00 AM
-
Lunch: 12:00 PM – 3:00 PM
-
Dinner: 6:00 PM – 9:30 PM
Room service is available upon request.
4 What kind of food do you serve?
We serve a mix of local Tanzanian dishes and popular international meals, including vegetarian options. Our meals are prepared fresh using locally sourced ingredients.
Services
1 Do you offer airport transfers or transportation?
We can help arrange airport pickups or drop-offs at an extra cost. Please book in advance so we can organize your transfer smoothly.
2 Do you host events or group stays?
Yes! We accommodate family events, meetings, and group bookings. Contact us to tailor your needs, including meals and room arrangements.
3 Do you offer Wi-Fi?
Yes. Free Wi-Fi is available in all rooms and common areas.
4 Is food available at the lodge?
Yes! We have a restaurant on-site offering breakfast, lunch, and dinner with a variety of local and international meals. Room service is also available.
Terms and conditions
1 Is guest behavior regulated?
Yes. We reserve the right to deny access or remove any guest involved in disruptive, illegal, or unsafe behavior, with no refund.
2 Is smoking allowed in the rooms?
Smoking is not permitted inside rooms. Designated smoking areas are provided outside for your convenience.
3 Do you require a deposit to confirm a reservation?
A deposit may be requested during peak seasons, for group bookings, or long-term stays. You’ll be notified in advance if a deposit is required.
4 What is your cancellation policy?
-
Individual bookings: Free cancellation up to 24 hours before check-in.
-
Group or long-stay bookings: May require advance notice (48–72 hours).
-
Late cancellations or no-shows may be charged the first night’s stay.
Please contact us directly for specific cases.
Didn't find the answer?
Perfect Location for
a Relaxing Vacation
Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.
We are proud to have a high level of guest satisfaction, demonstrating our commitment service excellence.
Mamucha Grand Lodge demonstrates excellence in service through a combination of warm hospitality, consistency, and attention to detail that reflects the best of Tanzanian culture.